CHCQ Home Care Start-up Guide

The following list of the Policies, Forms, Job Descriptions are included in the CHCQ HOME CARE START-UP GUIDE©, and the index from the Employee Handbook, a seperate document, is also part of the CHCQ HOME CARE START-UP GUIDE©.

CHCQ HOME CARE START-UP GUIDE ©
The CHCQ HOME CARE STAR-UP GUIDE© was developed by the Center for Home Care Quality, LLC (CHCQ) and all rights are reserved.  The Policies, Forms, Job Descriptions, and Employee Handbook contained in this CHCQ HOME CARE START-UP GUIDE© may not be reproduced or used in any manner whatsoever without the express written permission of the Center for Home Care Quality, LLC.

POLICIES

ACCEPTANCE OF CLIENTS WITH COMMUNICABLE DISEASE (400)
ACCOUNTS PAYABLE (200)
ADMISSION/READMISSION (401)
ADVANCE DIRECTIVE (402)
ADVANCEMENTS (300)
AMERICANS WITH DISABILITIES ACT (301)
APPLICATION AND SELECTION FOR EMPLOYMENT (302)
APPOINTMENT, DISMISSAL AND RESIGNATION (303)
ASSESSMENT/REASSESSMENT/PLAN OF CARE (403)
ASSIGNMENT OF DIRECT CARE STAFF (304)
ATTENDANCE AND ABSENCES (305)
BAD DEBT WRITE OFF (201)
BENEFITS (306)
BILLING AND PAYMENT (202)
BUDGETING (203)
BUSINESS ETHICS AND CORPORATE COMPLIANCE (100)
BUSINESS INSURANCE (204)
BUSINESS RESILIENCE AND DATA RECOVERY (101)
CERTIFIED HOME HEALTH AIDE COMPETENCY EVALUATION (307)
CLIENT ABUSE/NEGLECT/EXPLOITATION INVESTIGATION (102)
CLIENTS GRIEVANCE (404)
CLIENT RECORD (405)
CLIENT RIGHTS AND RESPONSIBILITIES (406)
CLIENT SATISFACTION (407)
CODE OF ETHICS (103)
CONDITIONS OF EMPLOYMENT (308)
CONFIDENTIALITY (104)
CONFLICT OF INTEREST AND OUTSIDE WORK (309)
CONSUMER CHOICE (408)
CRIMINAL BACKGROUND CHECK (310)
DIRECT CARE EMPLOYEE INITIAL TRAINING (Paraprofessional) (318)
DISCHARGE FROM SERVICE (409)
DISCRIMINATION (311)
DRUG FREE WORKPLACE (312)
ETHICAL ISSUES/ADVANCE DIRECTIVES (410)
EMERGENCIES AND SAFETY IN THE CLIENT'S HOME (411)
EMERGENCY PREPAREDNESS (105)
EMPLOYEE GRIEVANCE (313)
FAMILY LEAVE (314)
FISCAL MANAGEMENT AND CONTROL (205)
FRAUD (106)
GOVERNANCE (107)
GOVERNING AUTHORITY CONFLICT OF INTEREST (108)
HARASSMENT (315)
HEALTH STATUS FOR EMPLOYEES (316)
HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (109)
HOURS OF WORK AND WORKWEEK (317)
IDENTITY THEFT (Red Flag Rule) (206)
IN-SERVICE AND CONTINUING EDUCATION (318.1)
INCLEMENT WEATHER (412)
INFECTION CONTROL (413)
INFORMED CONSENT (414)
LOCATING THE CLIENT (415)
ORIENTATION PERIOD (319)
PARA-PROFESSIONAL DIRECT CARE SERVICE (416)
PERSONAL HEALTH INFORMATION CONFIDENTIALITY (110)
PAYROLL DEDUCTION (320)
PERFORMANCE AND QUALITY IMPROVEMENT (111)
PERFORMANCE DISCIPLINE AND COUNSELING (321)
PERFORMANCE REVIEW STAFF (322)
PERSONNEL RECORD (323)
PRICING (207)
PROCUREMENT (208)
PROFESSIONAL ADVISORY COMMITTEE (112)
PROTECTING company INFORMATION (113)
PROTECTION AND RETENTION OF DOCUMENTS (114)
REPORTING SUSPECTED CLIENT ABUSE, NEGLECT OR EXPLOITATION (324)
REPORTING (417)
RISK MANAGEMENT (115)
SAFETY IN THE WORKPLACE (411.1)
SCOPE OF PRCTICE AND CREDENTIALING (325)
SERVICE PRIORITY (418)
SUPERVISION OF DIRECT CARE STAFF (326)
THEFT (327)
TIME ACCOUNTABILITY (328)
TIME LOG (329)
TOTAL AGENCY EVALUATION (116)
TRAVEL AND TRANSPORTATION REIMBURSEMENT (330)
TRUTH IN ADVERTISING (117)
VIOLENCE IN THE WORKPLACE (331)
WAGE, SALARY AND PAYDAY (332)
WHISTLE BLOWER (CONSCIENTIOUS EMPLOYEE PROTECTION( (333)
WORK APPAREL (334)

FORMS

ADVANCED DIRECTIVE
CLIENT BILL OF RIGHTS AND RESPONSIBILITIES
CLIENT FLOW SHEET
CLIENT GRIEVANCE REPORT
CLIENT HOME SAFETY EDUCATION
CLIENT RECORD INVENTORY SHEET
CODE OF ETHICS
COMPANION DAILY ACTIVITY REPORT
COMPANION CLIENT HOME EVALUATION
CONSENT TO RELEASE INFORMATION
CORPORATE COMPLIANCE STATEMENT
DIRECT CARE STAFF ESSENTIAL FUNCTION OF THE JOB
DIRECT CARE STAFF PERFORMANCE REVIEW FORM
DIRECT CARE STAFF MEDICAL HISTORY/PHYSICAL EXAMINATION
DIRECT CARE STAFF TIME LOG
EMPLOYMENT APPLICATION
FRAUD NOTICE
FRAUD POLICY ACKNOWLEDGEMENT
GOVERNING AUTHORITY CONFLICT OF INTEREST DISCLOSURE STATEMENT
HIPAA DISCLOSURE FLOW SHEET
HIPAA NOTICE OF PRIVACY PRACTICES
HOME HEALTH AIDE DAILY ACTIVITY REPORT
HOME HEALTH AIDE CARE PLAN
HOME HEALTH AIDE CLIENT INITIAL ASSESSMENT (brief)
HOME HEALTH AIDE CLIENT INITIAL ASSESSMENT
HOME HEALTH AIDE COMPETENCY CHECKLIST
HOME HEALTH AIDES ORIENTATION
HOME HEALTH AIDE SUPERVISION VISIT REPORT
HOME SAFETY ASSESSMENT
INFORMED CONSENT
INTAKE INTERVIEW
JOB ORDER
MEDICATION SHEET
PERSONAL REFERENCE REQUEST
POST-EMPLOYMENT SATISFACTION SURVEY
RE-ASSESSMENT/SUPERVISORY REPORT
RE-ASSESSMENT REPORT (brief)
SERVICE PLAN
STAFF CONFIDENTIALITY AGREEMENT
STANDARD PRECAUTIONS (INFECTION CONTROL)
TERMS AND CONDITIONS
WORK REFERENCE REQUEST

JOB DESCRIPTIONS

CHIEF EXECUTIVE/ADMINISTRATOR
HOME HEALTH AIDE
HOMEMAKER/COMPANION
HUMAN RESOURCES COORDINATOR
FIELD SUPERVISOR NURSE
FIELD SUPERVISOR
FINANCIAL MANAGER
NURSE MANAGER
SCHEDULING/SERVICE COORDINATOR
COMMUNITY OUTREACH COORDINATOR

EMPLOYEE HANDBOOK

TABLE OF CONTENT
WELCOME
WHAT YOU NEED TO KNOW ABOUT THE COMPANY NAME:
Equal Employment Opportunity
Harassment
Whistleblower Protection
Drug Free Workplace
CONDITIONS OF EMPLOYMENT:
Written Employment Application
References
In-Person Interview
Valid professional License of Certification
Eligible to Work in the U.S.
Criminal Background Check
Able to Perform Essential Functions of the Job
Mandated Health Requirements
Care giving Competency
Driver's License and Driving Record
EMPLOYMENT:
Workweek and Hours Worked
Travel Time
Recording Hours Worked
COMPENSATION AND PAY:
Wages
Overtime Pay
Live-in Pay
Paydays and Paychecks
Paycheck Deductions
Company Property
Personnel and Medical Records
Job Description
ORIENTATION, TRAINING AND IN-SERVICE:
In-Service training
GENERAL EMPLOYMENT RESPONSIBILITIES WE ALL SHARE:
Client Confidentiality/HIPAA
Protecting Company Information
Elder Abuse Reporting
Child Abuse Reporting
Fraud and Business Ethics
PERFORMANCE GUIDELINES AND STANDARDS OF CONDUCT:
Conflict of Interest
Company Property
Attendance and Punctuality
SAFETY AND EMERGENCY PROCEDURES:
Life Threatening Emergency in the Home
Emergency Preparedness
Personal Safety
INCLEMENT WEATHER AND EMERGENCY CLOSURE
SMOKING
DRESS CODE
PERSONAL PROPERTY
SCHEDULING AND AVAILABILITY
WORK ASSIGNMENTS
DAILY ACTIVITY SHEETS AND REPORTING CHANGES IN CLIENTS STATUS
VISITOR POLICY
TRANSPORTATION
PERFORMANCE REVIEW
STANDARDS OF CONDUCT
CORRECTIVE ACTION
EMPLOYEE GRIEVANCE
SEPARATION FORM EMPLOYMENT
BENEFITS:
Social Security
Unemployment Compensation
Worker's Compensation
Family Medical Leave (federal)
Other Types of Leave
APPENDIX
RECEIPT OF EMPLOYEE MANUAL

There is a charge for the GUIDE.   if you would like to purchase a copy of the CHCQ HOME CARE START-UP GUIDE©, please let us now in the email that you would like a copy.  
There is a charge for the Guide.   if you would like to purchase a copy of the CHCQ HOME CARE START-UP GUIDE© and get started on building your home care business of distiction.  Please let us know in the email that you would like a copy of the Guide.